Employees may need to request shift changes, such as swapping shifts with a colleague or dropping a shift. Carecentre.io makes it easy to manage these requests within the mobile app. Here’s how to handle shift requests effectively.
Requesting a Shift Swap
Navigate to the Shifts.
Locate the shift you want to swap.
Select a colleague to swap with (only eligible employees will be listed).
Submit the request and wait for approval.
You will receive a notification once the request is approved or declined.
Dropping a Shift
Navigate to the Shift Requests section.
Select the shift you wish to drop.
Submit your request for managerial approval.
The shift will remain assigned to you until it is officially approved.
You will be notified when your request is processed.
Manager Actions on Shift Requests
Managers can view all pending shift swaps and drop requests.
Approve or decline requests directly from the Pending Requests section.
Employees are notified in real time about the status of their requests.
Important Notes
Shift swaps must be approved before they take effect.
Dropped shifts are subject to managerial approval and may not always be granted.
Employees should submit requests as early as possible to allow for processing time.
Troubleshooting & Support
If you are unable to request or manage shifts:
Ensure your app is updated to the latest version.
Check if your manager has enabled shift swaps or drop requests.
Refresh the app or log out and log back in.
By using the Shift Requests feature in Carecentre.io, employees and managers can efficiently manage scheduling changes, ensuring smooth workforce operations.