If you forget your Carecentre.io password, you can easily reset it using the Forgot Password option on the login screen. Follow this guide to regain access to your account.
How to Reset Your Password
Open the Carecentre.io App – Go to the login screen.
Tap ‘Forgot Password?’ – This will initiate the password reset process.
Enter Your Registered Email – Provide the email linked to your account and submit the request.
Check Your Email – You will receive a verification code.
Enter the Verification Code – Input the code received in your email.
Set a New Password – Choose a new, secure password and confirm it.
Log In with Your New Password – Use the updated credentials to access your account.
Password Requirements
Your new password must meet the minimum security criteria set by your organisation.
Use a combination of letters, numbers, and symbols for stronger security.
Common Questions About Resetting Passwords
I didn’t receive the password reset email. What should I do?
Check your spam/junk folder for the email.
Ensure you entered the correct registered email address.
Wait a few minutes and try again.
What if my reset code doesn’t work?
Ensure you enter the code exactly as received.
The code may expire after a certain time; request a new one if needed.
Can I change my password without using the Forgot Password option?
Yes, if you remember your password, you can update it in More > Account Settings > Change Password.
Troubleshooting & Support
If you are unable to reset your password:
Ensure your email is registered correctly – Contact your manager if unsure.
Try a different device – Some email clients may delay receiving the reset code.
Contact support – If you still can’t reset your password, reach out to your manager or IT team for further assistance.
By using the Forgot Password option in Carecentre.io, employees can quickly regain access to their accounts and maintain secure login credentials.