Chat Groups in Carecentre.io provide a streamlined way for teams to communicate, collaborate, and share important updates. These groups are managed by admins and managers, ensuring that employees are automatically added to relevant discussions based on their role, department, or location.
What Are Chat Groups?
Chat Groups are structured team communication spaces where employees can:
Receive important updates from managers.
Engage in discussions related to work or specific projects.
Share messages, files, and key information in a centralised chat environment.
Unlike traditional messaging apps, Carecentre.io does not support one-on-one chats; all conversations happen within managed group settings.
How to Access Chat Groups
Open the Carecentre.io App – Ensure you are logged in.
Go to the More Menu – Tap on More from the bottom navigation menu.
Select ‘Chat’ – This will open your assigned chat groups.
View Your Assigned Groups – All groups you are part of will be listed automatically.
Select a Group – Tap on any group to view messages and participate in discussions.
Types of Chat Groups
Team & Department Chats – Groups based on job roles, departments, or locations.
Company-Wide Announcements – Admin-managed groups for important organisational updates.
Project or Task-Based Groups – Used for collaboration on specific projects or assignments.
Engaging in Chat Groups
Send Messages – Type and send messages to keep conversations flowing.
React to Messages – Use reactions to quickly acknowledge or respond.
View Shared Files – Access documents, images, and other attachments.
Common Questions About Chat Groups
Can I create or join a chat group?
No, only managers and admins can create and assign employees to chat groups.
What if I need to be added to a new group?
Contact your manager or administrator to request access to relevant chat groups.
Are chat messages private?
No, all chat groups are visible to assigned members, and messages are part of the team communication space.
Troubleshooting & Support
If you experience issues with Chat Groups:
Ensure your app is updated – Some features require the latest version.
Check your assigned groups – You will only see groups you have been added to by an admin.
Contact support – If you are missing a required group, reach out to your manager or IT team.
By using Chat Groups in Carecentre.io, employees can communicate effectively, stay informed, and collaborate efficiently in a structured, managed environment.