Skip to main content

How to Use Chat Groups in Carecentre.io

Vedant Mistry avatar
Written by Vedant Mistry
Updated over 3 months ago

Chat Groups in Carecentre.io allow employees to communicate efficiently within managed team spaces. Employees are automatically assigned to relevant groups based on their role, department, or location, ensuring seamless collaboration and workplace communication.

Accessing Chat Groups

  1. Open the Carecentre.io App – Ensure you are logged in.

  2. Go to the More Menu – Tap on More from the bottom navigation menu.

  3. Select ‘Chat’ – This will open your assigned chat groups.

  4. View Your Groups – All groups you have been added to by admins or managers will be listed.

  5. Tap on a Group – Open a group to view and engage in conversations.

Sending Messages in Chat Groups

  1. Open a Chat Group – Select the group where you want to send a message.

  2. Type Your Message – Enter your text in the chat input box.

  3. Send the Message – Tap the send button to post your message.

  4. Use Mentions (If Enabled) – Tag specific employees using @name to notify them.

Engaging with Messages

  • React to Messages – Use emojis to acknowledge or respond quickly.

  • Reply to a Message – Tap and hold a message to reply directly.

  • View Shared Files – Access documents, images, or links shared in the chat.

Chat Group Features

  • One-to-Many Communication – Employees receive important updates in managed groups.

  • Structured Conversations – Discussions are organised within relevant groups.

  • Read-Only Announcements (If Enabled) – Some groups may be for announcements only.

Common Questions About Chat Groups

Can I create or leave a chat group?

  • No, chat groups are managed by admins and managers. Employees cannot create, join, or leave groups on their own.

Are chat messages private?

  • No, all chat messages are visible to assigned group members.

Can I delete a message I sent?

  • Message deletion permissions depend on company settings.

Troubleshooting & Support

If you experience issues with Chat Groups:

  • Ensure your app is updated – Some features require the latest version.

  • Check your assigned groups – You will only see groups added by an admin.

  • Contact support – If you are missing a required group, reach out to your manager or IT team.

By using Chat Groups in Carecentre.io, employees can stay connected, share updates, and collaborate effectively within structured team spaces.

Did this answer your question?