Open shifts allow employees to claim available work based on their availability and eligibility. In CareCentre.io, managers can create open shifts that employees can pick up, reducing the need for manual shift assignments. This guide explains how to set up, manage, and monitor open shifts efficiently.
How to Create an Open Shift in CareCentre.io
1. Navigate to the Rota Section
Log in to your CareCentre.io admin or manager account.
Go to Rotas from the main menu.
Select the location and date range where you want to add an open shift.
2. Add an Open Shift Against a Date
Locate the Open Shifts row in the rota.
Click on the ‘+’ icon against the date where you want to add an open shift, just as you would for an employee shift.
Select ‘Add Open Shift’ to create a new shift.
Set the shift start and end times.
(Optional) Add role, break duration, and notes if necessary.
3. Publish the Open Shift
Click ‘Save’ to create the shift.
Once ready, click ‘Publish’ to make it visible to employees.
Employees who are eligible for the shift will receive a notification.
How Employees Claim Open Shifts
1. Employees View Available Open Shifts
Employees can see open shifts in their CareCentre.io dashboard.
They can browse shifts based on their assigned roles and availability.
2. Claiming an Open Shift
Employees can click on an available open shift to request it.
The shift will be assigned to the first eligible employee who claims it.
If approval is required, managers can review and approve claims.
3. Shift Confirmation
Once claimed, the shift will be assigned to the employee’s schedule.
The employee will receive a confirmation notification.
Managing and Monitoring Open Shifts
1. Viewing Claimed and Unclaimed Open Shifts
Managers can filter the Rota view to check which open shifts are still available.
Assigned open shifts will appear in the employee’s schedule.
2. Editing or Removing Open Shifts
Open shifts can be edited before being claimed by an employee.
If an open shift is no longer needed, it can be deleted from the rota.
3. Reassigning an Open Shift
If an employee drops a claimed open shift, managers can reassign it manually or leave it open for another employee to claim.
Frequently Asked Questions (FAQs)
How do I know which employees can claim an open shift?
Employees eligible for an open shift are determined based on their assigned role and location in the system.
Can I limit how many employees can claim open shifts?
Yes, managers can restrict open shifts to specific employees or roles.
What happens if no one claims an open shift?
Unclaimed open shifts remain available until filled or manually removed by a manager.
Can an employee drop a claimed open shift?
Yes, employees can drop a shift if they can no longer work. Managers can reassign the shift or leave it open for others to claim.